Q. If I miss my departure time, can I get a refund or exchange?
A.
No, refunds or exchanges are not available if you miss your scheduled departure time.
Q. What is your refund policy and cancellation fee?
A.
① Regular Cruises
•
Up to 1 day before departure: 100% refund
•
On the day of departure: No refund
② Dinner Cruises
(Food is prepared according to the number of reservations, so same-day refunds are not possible.)
•
Up to 3 days before departure: 100% refund
•
2 days before departure: 70% refund
•
1 day before departure: 50% refund
•
On the day of departure: No refund
*Please be sure to check the cancellation policy for each specific product when you make a reservation, as regulations may vary.
Q. How long does the refund process take after I cancel my reservation?
A.
① Online Payment:
The refund process takes approximately 3 to 5 business days.
② Bank Transfer Payment
The refund process takes approximately 7 to 10 business days.