Hello, this is the WOWPASS Team.
We sincerely apologize for delivering inconvenient news during your exciting trip preparations.
Due to a cybersecurity incident involving SKT malware that occurred on April 18, the pickup method for your purchased airport package has changed.
Following the hacking of SKT customer information, there has been a surge in demand for SIM card replacements among SKT users in Korea, leading to significantly longer wait times at service centers.
As a result, in-person airport package pickup service at SKT roaming centers has been suspended.
Please check the contents of each pickup location regarding the airport package you have already booked and use it without any problems.
Incheon Airport Pickup Item | Updated Pickup Method |
WOWPASS Card | • We will provide you with a CU pickup voucher. (Please see attached file)
• You can redeem it by showing the barcode at the cashier at CU convenience stores (T1: CU 2, 3, 4 / T2: CU 2).
WOWPASS Card voucher (CU store pick-up) |
Tmoney Balance | • Will be partially refunded. |
eSIM | • SKT will send a PDF file by e-mail. |
USIM | • Customers can choose to switch to eSIM and receive a partial refund.
• When you change to an eSIM, SKT will send you an email directly. |
Top-up Balance | • Will be automatically matched once you register the WOWPASS card picked up from CU store. |
AREX (Optional Item) | • Voucher code can be checked and used through the WOWPASS app. |
We sincerely apologize for the inconvenience.
If you selected a pickup location other than Incheon Airport, please cancel your purchase through the WOWPASS app.
We kindly ask that you use a machine at the airport or nearby locations to issue your card.We sincerely apologize once again for the inconvenience caused.
The WOWPASS Team is working hard to respond swiftly to the situation arising from the SKT incident.
If you have any questions, please do not hesitate to contact the WOWPASS Customer Center.
Thank you for your understanding.